Maarg.aiCancellation & Refund Policy
Last updated: July 2026
Free tier, subscription, and credits
Maarg.ai is credit-based: every AI-costly action (resume analysis or rewrite, roadmap generation, mock interviews, hands-on tests, voice chat) costs a flat number of credits. New accounts get a one-time welcome grant of credits on signup. Beyond that, credits come from either buying a one-time pack or subscribing to Pro, which grants 60 credits every 30 days through Razorpay and does not renew automatically — there is no recurring auto-debit, no long-term contract, and no lock-in. To keep the subscription going, you purchase it again from the pricing page before (or after) it lapses.
Credit packs
Credit packs are a separate one-time purchase, available on every account including Free. Credits do not expire and are not tied to a billing period. Because a credit is consumed immediately when spent, credit purchases are non-refundable once any credit from the pack has been used; an unused, unopened pack is eligible for the same duplicate-charge and technical-error refund grounds listed below.
How to cancel
You can cancel the Pro subscription at any time from your account menu. Since it doesn't auto-renew, cancelling simply ends further monthly credit grants — it doesn't stop a future charge, because none was scheduled, and it does not affect any credits you already hold. We do not prorate or refund the unused portion of your current 30-day period when you cancel partway through it.
Refunds
Charges for the Pro subscription are generally non-refundable. We do not offer refunds for partial use, unused features, or a change of mind after a successful payment.
We will issue a full refund if:
- You were charged more than once for the same billing period (a duplicate charge).
- A payment was deducted by Razorpay but your plan was not upgraded due to a technical error on our end.
- You were charged after you had already cancelled your subscription.
To request a refund under any of the above, email cogcraft@yahoo.com within 7 days of the charge, with your registered email and the payment ID from your Razorpay receipt. We aim to review refund requests within 3-5 business days.
How refunds are processed
Approved refunds are issued to the original payment method via Razorpay. Refund processing times are set by Razorpay and your bank or card network, and typically take 5-10 business days to reflect after we initiate the refund. Once a payment is fully refunded, your plan is automatically reverted to Free.
Disputes & chargebacks
If you believe a charge is incorrect, please contact us first at cogcraft@yahoo.com so we can resolve it directly — this is usually faster than a bank dispute. Raising a chargeback through your bank instead of contacting us may delay resolution.
Contact
Questions about a charge, cancellation, or refund? Reach us at cogcraft@yahoo.com. See also our Terms of Service for the full terms governing paid plans.